THAIMULTIPASS .com inpartnership with Agoda Travel Network |
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1. How do I find a hotel and make
a Agoda Reservation?
2. What happens after I submit
my booking request?
3. Can I book directly with the
hotel?
4. How long does it take to check
if a room is available?
5. Are the rates displayed per
room or per person?
6. What is the credit card payment
procedure and how safe is it?
7. What is your cancellation
policy?
8. Who operates Agoda Reservations?
9. How can I be sure I am using
a legitimate service?
10. What is the normal hotel
policy regarding children?
11. How do I know I’m
getting the best rate?
12. Is my reservation guaranteed?
1. How do I find a hotel and make a Agoda
Reservation?
Agoda Reservations lists over 20,000 hotels worldwide and
these can be easily found using our ‘Hotel Search’ function,
or by selecting a country and city of your choice using the ‘Destination
Search’.
To use the Hotel Search, simply type in the name of the hotel
you are looking for in the search box and our internal search
engine will provide results that match your criteria. If we don’t
happen to have the hotel you are looking for in our database,
we are sure you will find a suitable alternative from those hotels
displayed for that location. All areas we list hotels in can be
found using the Destination Search tool.
The discount hotels displayed on Agoda Reservations are in
the 2-star to 5-star range, and the individual hotel pages will
usually have several photos, as well as information about the
facilities offered by the hotel.
After you have selected your preferred hotel, you will need to
complete our secure reservation form in order for us to process
your request. If you do not receive confirmation of availability
online then we will notify you of the status of your request by
e-mail within 24 hours. Also, be sure to make your reservation
for the full duration of your stay. If you do need to extend your
stay after arrival at the hotel, please contact our Customer Service
agents to avoid paying the hotel's full rate.
2. What happens after I submit my booking
request?
Upon receipt of your booking request we will immediately contact
our supplier, or in some cases the hotel, to confirm availability.
If a room is available, once you have submitted your credit card
details and agreed to the booking conditions specified in the
confirmation e-mail, then the reservation is confirmed and a hotel
voucher will be automatically sent to your e-mail address. In
some cases, it may take 1-2 business days to confirm your request.
The hotel voucher will only be issued after we have received and
validated your credit card information.
3. Can I book directly with the hotel?
No. The rates displayed on the Agoda Reservations website
are only available through this service. Hotel rates are often
75% more expensive. Our agents are also trained to help you switch
hotels and deal with problems that hotels cannot help you with.
4. How long does it take to check if a room
is available?
Many of the hotels we offer allow Instant Confirmation of Availability.
For other hotels, we check availability when we contact the hotel
or our supplier with your reservation request. This process normally
takes no more than 24 hours. |
