THAIMULTIPASS .com inpartnership with Agoda Travel Network |
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1. How do I find a hotel and make
a Agoda Reservation?
2. What happens after I submit
my booking request?
3. Can I book directly with the
hotel?
4. How long does it take to check
if a room is available?
5. Are the rates displayed per
room or per person?
6. What is the credit card payment
procedure and how safe is it?
7. What is your cancellation
policy?
8. Who operates Agoda Reservations?
9. How can I be sure I am using
a legitimate service?
10. What is the normal hotel
policy regarding children?
11. How do I know I’m
getting the best rate?
12. Is my reservation guaranteed?
5. Are the rates displayed per room or per person?
The rates displayed for each hotel show both the published rates
and our special discounted rates, which are all per room and NOT
per person. All hotel rates are listed in U.S. dollars, so please
use our Currency Converter to see the equivalent value in your
home currency.
6. What is the credit card payment procedure
and how safe is it?
Once we have received your credit card details and have confirmed
that a room is available as per your request, you will receive
an e-mail confirming room availability.
Your credit card will be charged to HotelCardCharge.com, the
company managing all credit card transactions for HUNDREDS of
hotel reservation websites run by Agoda Company Pte Ltd, including www.agoda.com and www.planetholiday.com.
Please expect to see the name HotelCardCharge.com appearing on
your credit card bills. If you have any questions regarding charges
to your credit card, please contact our Customer Service agents.
They are available 24 hours a day to help with your enquiries
or visit www.hotelcardcharge.com.
All of Agoda Travel Network’s websites, including Agoda
Reservations and Planet Holiday, uses Secure Socket Layer (SSL)
technology to encrypt all information. To check our site’s
authenticity and to verify the validity of our secured communication
and information exchange lines, please click here.
7. What is your cancellation policy?
For hotel reservations made through Agoda Reservations, you
will receive an electronic confirmation which will display a due
date by which time you must confirm acceptance of your reservation
and the booking conditions by sending us your credit card details
and replying to the confirmation e-mail. If we do not receive
these details by the due date we will cancel your booking request
automatically.
Once accepted, shortening your stay during the high season, periods
of high occupancy, during trade fairs and conventions, or failure
to cancel your reservation prior to the due date noted on your
confirmation may result in a penalty charge being imposed by the
hotel. If a penalty charge is incurred, this will be deducted
from the amount refunded.
Your confirmation e-mail will specify the exact cancellation
due date (i.e. the deadline you must cancel by in order to avoid
any cancellation fee). Generally, the cancellation due date is
14 days prior to arrival at the hotel. If you wish to cancel your
booking after you have received a confirmation, a cancellation
fee of US$15 will apply. The penalty charge for any cancellations
received less than 5 days is one-night stay unless specified otherwise
on the confirmation email. You should reply to the confirmation
email signaling your acceptance of the penalty charges. We must
be notified of all cancellations within our normal office hours
(GMT+7).
Cancellation requests submitted via any of the means above, prior
to the due date noted on your confirmation, will be automatically
refunded 100% within 10 days of receiving the request. Any cancellation
request submitted after the due date noted on your confirmation
will also be processed within 10 days, and any applicable penalty
charge will be deducted from the amount refunded.
8. Who operates Agoda Reservations?
Agoda Reservations, part of the Agoda Travel Network, has
been a trusted provider of discount hotel services since 1997.
The same team who created Agoda Reservations helped create
PlanetHoliday.com. We have designed the Agoda Reservations
site to cater for our growing affiliate network and to bring users
a fresh approach to making hotel reservations. Agoda Reservations
is managed by a team of American, European, New Zealand and Thai
nationals, who are committed to providing excellent service and
the best value discount hotels on the planet.
Head Office & Customer Service Center
999/9 Rama I Road,
The Offices at Central World, 27th Floor
Patumwan, Bangkok 10330
Thailand
North America
Tel: 1 (213) 666-1026 (Business Hours 8AM - 4PM)
Fax: 1 888 482-2235
Asia
Tel: +63 2 885-6278
+66 2 646-1200
Fax:+66 2 646-1225 |
